Discover our services.
A key element of our service offering is in the way we work with you. We believe in partnership and we work from the cornerstone of engagement. We start with conversation, listening to your situation, your goals, your challenges, so we understand your big picture and what you are trying to achieve with your organisation.
Working with you to raise the bar in Leadership Effectiveness, we share with you the top line insights from our work with organisations in the Caribbean, as well as a framework for a deeper appreciation of how leadership capability can be strengthened in your business.
We help you anchor your Leadership in a Creative Orientation to Team Alignment. Our approach works on building Leadership Relations and Self Awareness to release the people potential in the business; drive improved efficiencies; and achieve 100% execution.
We are recognized for our non invasive approach, using a mix of team discussion and discovery, and one on one coaching. We are members of The Leadership Circle™ and are certified to apply these tools, processes and resources, depending on your needs in Leadership Development.
Often organisations have the intent to meet environmental and regulatory standards and need to build the associated policy frameworks, guidelines and documentation required to support operations.
We help you build and roll out policies and procedures that are anchored in local law, relevant to local culture, and linked to employee motivation towards personal fulfillment.
We work with clients to define and enhance organisation culture through strategic and consistent focus on employee engagement. Our clients are seeing the results of strengthened internal branding and alignment of leadership and employee commitment to vision and mission.
A key necessity in the wider Caribbean context is the need to be on top of your labour and industrial relations environment. This has many dimensions including being aware of and compliant with local labour laws; and understanding the role and culture of unions in the society and workplace. Critical is the need to effectively manage the impacts of unionization to your organization’s costs, culture and capabilities.
We help you understand and address:
- Labour laws/codes contexts and compliance;
- The IR environment and your internal capability to operate in a unionized environment;
- Industrial Relations Contracts;
- Industrial Contract Analysis and linkages to your business cost base.
Are you concerned about any of these: duplicated effort? overlapping processes? functional misalignment? structural misalignment? siloed operations? inefficiencies? high operational costs? dysfunctional units and teams? keeping pace with organisational growth, evolving mandates and demands?
We help you assess capacity and competencies in relation to your strategic objectives. We identify gaps and recommend optimal structures, processes and resources to meet your organizational strategic imperatives and fulfill your performance potential. This can help you to get a better understanding of how Performance Management is working in your business and how you can transition to a non paper based system.
We help you find solutions that:
- are adaptable to your business operations;
- are easy to use for your managers and employees;
- remove or reduce document-heavy processes and paperwork;
- are aimed directly at driving up individual and collective performance.
Mergers and acquistions are usually aimed at growing market share, increasing revenues, expanding capacity and capability, improving efficiencies, strengthening performance… But so often the objectives are missed because of inadequate attention to organisational planning and integration. We guide and facilitate you through managing the organisational challenges and Human Resource dimensions of M&A intitiaves and internal reorganisation initiatives:
- Pre and post organizational change planning
- M&As – making the right choice to ensure strategic fit
- HR due diligence
- Integrating Organizations
- Organizational rationalization
- Change Management
- Developing the right Matrix
- Project Management
- Facilitating an understanding of the respective benefits of functionalization, centralization, geographic autonomy and what is best for your organization.
Our experience in compensation review is anchored in our understanding that reviews of this nature are contextually placed in specific organisational strategy and values, as well as more tactical objectives in human resource management.
We work with executive leadership, boards of governors and HR teams to draw from your strategic intent to guide our methodology in internal job evaluation and comparative review of market practice, and in developing recommendations that align with the broader organisational goals.
Our work in this area includes compensation strategy and philosophy, job descriptions, job analysis, job evaluation, job grading and classification and market survey and analysis.
Guiding you in fine tuning your strategic direction, and drawing out the roadmap to achieve your business objectives, we assist you identifying the key factors in making business decisions and in defining smart business actions. We guide and facilitate in:
- business strategy development;
- building understanding of and actioning HR as a strategic driver and imperative;
- strengthening strategic alignment among leaders;
- developing leadership appreciation for enterprise wide values;
- aligning strategic and leadership goals and objectives with company goals and objectives;
- building cohesive leadership teams and breaking silos;
- your competitive awareness and analysis.
Helping you to keep pace with organisational growth, change and evolving mandates and demands… Sometimes our business activity and or inward orientation deflect our attention to areas of compliance and policy, and the need to be consistently qualified and audit ready.
We assist you in assessing internal capacity and competency, and your compliance with policies and guidelines. We identify any gaps and advise you on the actions required to get your organization to the level of fitness needed to execute on mandate.
We provide leadership and executive search and recruitment services packaged to complement your in-house capability: whether your need is for an end to end recruitment service or specific stages of the recruitment and hiring process. We are flexible in treating with your hiring principles, recruitment policies, organisational culture, values and staffing needs.
Our emphasis is to ensure fit: to achieve right person for right role. Our process is transparent – we are open in our communications and encourage our partners and candidates to be open in their expectations around vision, mission, values and direction, as well as the critical result areas for the role. There should be no big surprises when the candidate joins.
To better serve you in identifying the best resources for your organisation, we are certified agents of Saville Assessment psychometric tools. If this is useful to your needs, we can provide the service, tools, resources and training for staffing analytics, job profiling, psychometric testing, interview guides and staff coaching and development.
Our partnership embodies over twenty years’ experience with international donors and lenders, including the World Bank, Caribbean Development Bank (CDB), European Union (EU), Inter-American Development Bank (IDB), Global Affairs Canada (GAC, formerly CIDA), UK Foreign, Commonwealth and Development Office (FCDO, formerly DfID) and the US Agency for International Development (USAID). We have in depth understanding of the policies, procedures and expectations of international donors and lenders and know how to structure technical assistance and loan funded projects to ensure optimal delivery, results and sustainability.
We work with you and your key stakeholders to design and implement projects that make effective use of project resources to achieve your organization objectives. Our services include:
- project design and proposal preparation;
- multi-disciplinary project team building;
- project management, implementation and reporting;
- budget design and management;
- project performance frameworks and monitoring.
We are networked among international development practitioners and equipped to manage projects on your behalf or develop your in house capacity to do so.
Meet the team.
Combined international, Caribbean and sector experience, anchored in a solid understanding of our Caribbean and its distinct cultures and nuances. Our small and simple structure allows us to give direct, first hand attention to our clients. We work with key associates to augment our team expertise, as required by the precise needs of individual clients. Our offices are registered in Jamaica and Barbados.
Peter Hall
Peter is a value based, change management leader with expertise in Organisation Development and Human Resource Management. With over twenty years’ hands on, executive experience in Human Resource strategy and policy, corporate governance, management and leadership, he has driven and delivered significant organisational transformations, integrations and change.
Prior to forming LPD in 2008, Peter fulfilled executive roles for major Caribbean and international organisations (CIBC, Diageo and Red Stripe Ltd.) operating in the Commonwealth Caribbean, Central America, and Spanish and Dutch Caribbean markets. During this period, his work included significant international engagement, including assignments in the United Kingdom, the United States and Canada.
Born in Antigua, Peter is a citizen of Jamaica and resides in Barbados. He holds an MA in History and a Postgraduate Diploma in Education from the University of the West Indies (Mona) and is a skilled Leadership Coach and member of The Leadership Circle.
S. (Lisa) Hall
Lisa is a project management specialist with grounding in the international development sector. With over twenty years’ experience, she has multisectoral expertise in project development and management, resource mobilisation, monitoring and evaluation, policy and process development, project team building and stakeholder facilitation.
Prior to LPD’s launch in 2008, she was a senior manager with international consulting firms (BearingPoint and KPMG Consulting). She has worked on assignments in Jamaica, Guyana, Barbados, Suriname, Saint Lucia, Dominica, South Africa, China and the United Kingdom.
A Jamaican national resident in Canada, she holds a BA in History from the University of the West Indies (Mona) and postgraduate certifications in Adult Education from the University of Toronto (OISE/UT).
David Hall
David is a seasoned business strategist with expertise and experience in investment strategy, mapping, planning and implementation, capital planning and execution, P&L accountability, budgetary planning and monitoring, and marketing and logistical operations.
A former manager of commercial operations in the global petroleum industry (Chevron and Texaco), David provides specialized services in organisational and operational modeling, capital and operational budget planning and analysis, financial cost modeling, balance sheet analysis, cash flow statements and forecasting, profit and loss accountability, business case analysis, capital planning, projects and investment decisioning, and financial analyses of employee compensation schemes.
David has worked across the Caribbean, as well as in the United States and several countries of Central and South America. Born in Antigua, David is a citizen and resident of Jamaica. He has a Master of Business Administration and Postgraduate Diploma in Education from the University of the West Indies (Mona).
Learn about our multi-sectoral client experience.
We have experience across the Caribbean with small businesses, international and regional institutions, community-based organisations, multinationals, industry associations and conglomerates. Our approach adapts to your challenges and helps you solve, succeed, and sustain.
Bank in Trinidad and Tobago: To support a M&A and organic growth agenda, we provided integration and support services in organisational design and human resource management and evaluated operating models to identify opportunities for improving efficiency and effectiveness. This work included the review and adaptation of proven control and performance management practices used by competitors and peers, and the identification of leadership capabilities. Our recommendations included approaches to cultural integration and processes to retain and reward key executives and employees and facilitated the development of communication strategies and procedures to ensure employee engagement in the change.
Caribbean-wide Subsidiary of an International Bank: Towards improving operational cost-efficiencies and customer wait times this review focused on critical decision-making process from back and middle office operations. We reviewed the operating model and organisational design to improve efficiencies through structural change and accountability clarifications within and among teams and across functions. This included the rectification of duplicated activities and processes, optimising collaboration and resource utilisation and improving associated cost efficacy.
Financial Services Firm in Barbados: In support of an M&A process, we conducted an organisation and functional review and analysis, improved functional design and integration, and provided change management support to enable the process. The assignment extended into supporting the subsequent implementation of organisational structures and related resourcing of those structures, and the provision of ongoing advice in respect of the change sequence and merger implementation.
Jamaican Financial Services Firm: To strengthen internal branding and align leadership and employee commitment to the organisation vision and mission, we developed and delivered an integrated employee engagement strategy. data from staff satisfaction surveys was used to inform the programme design and content and to measure results over time. We were subsequently re-engaged to deliver a leadership development programme using an integrated process of 360° review, group and individual coaching to improve performance and develop framework for sustainable succession planning.
Public Utility Company in Jamaica: Over successive years and within the context of an internal corporate leadership development programme, we worked with successive cohorts of leaders and leaders in development to enable them to “benchmark” themselves, and to facilitate pre and post programme participation review. We designed and delivered a Leadership 360° tool and worked with participants through the 360° survey process; provided individual, 1:1 survey report debriefings; designed and delivered a full team workshop to leverage the 360° findings at the group level; and provided private, 1:1 Leadership Coaching to explore and leverage 360° outputs at the individual level.
Telecommunications Firm in Belize: We provide occasional support to the HR Director of a private sector firm in the telecommunication and media sector in searching for candidates to fill highly specialised roles. Our services have included:
- Regional, diaspora and international searches to identify suitable candidates through business and professional networks and referrals and social media sources
- Receipt and review of all applications received
- Screening and interviewing of candidates
- Recommendation of prime candidates for direct interview, further processing and final selection by the client.
Telecommunications Firm in Trinidad & Tobago: To support our client in a major business transformation and efficiency improvement initiative, we conducted a full review of the Human Resources function. The scope included organisation structure, people, main processes and systems, and associated accountabilities. We:
- clarified a full organisational chart of several thousand employees across regions and functions
- conducted a headcount baseline to provide an accurate record of all headcount and to provide the CEO and executive with an accurate basis for monthly business headcount reporting
- created a pathway for headcount planning going forward and securing effective skill retention
- identified comparator organisations for elements of HR management policy and practice
- redesigned annual bonus compensation schemes for management and executive teams
- supported a review of compensation and benefits market data relating to all staff
- prepared graphic illustrations to present the results of the analyses and to inform decisioning
- provided a final report of recommendations regarding the steps necessary to facilitate the Human Resource function playing a leading and significantly improved contribution to the business.
Jamaican Entertainment Enterprise: Working collaboratively with the Senior Vice President and Human Resources team, we developed a new Job Classification and Compensation scheme. We designed and conducted a job analysis survey and job evaluation across all companies of the group. The client HR was engaged and trained in the job evaluation methodology and a highly participatory process adopted in the evaluation and classification of jobs. We designed and conducted a compensation survey of market comparators, working with client executives to agree on the market comparators and invite their participation in the survey. All participants benefitted by receiving the survey results. Final deliverables were documentation of group compensation strategy, upgraded job description format and content, job analysis of positions, evaluation of jobs representing all levels, functions and group members, comparative market analysis, proposed revised group salary structure, recommendations related to job titling, job responsibilities, reporting relationships. We supported staff communications throughout the process to share project progress and facilitate change management.
Food & Beverage Sector Firm in Trinidad & Tobago: We provide search and recruitment support for this firm’s key management roles, including local and regional search to identify suitable candidates through business and professional networks, referrals, and social media sources. We receive and review all applications; screen and interview candidates; and recommended prime candidates for the client’s further processing.
Multi-sectoral Conglomerate Headquartered in Jamaica: We facilitated the development of an Internal Communications Strategy and Framework to define and strengthen employee engagement across all group companies in a common strategy, values construct and culture. Working closely with client Communications team we helped to redefine the objectives and operations of the Communications function in relation to Group strategy. This also included a full day workshop with the Group leadership to engage them in the preparation of a Framework with immediate functionality, with specific actions identified for implementation by the leadership team. From the workshop outputs, we worked with the internal Communications team to create a cohesive strategy and action document, and the related policy framework for future adaptation and sustained internal communications.
Caribbean Community (CARICOM) Institutions: We participated in an institutional review of sixteen CARICOM Institutions to assess their relevance, efficiency and effectiveness and to provide recommendations in making them fit for purpose. Working integrally with Governance and Legal and Finance teams, our team led the review and development of recommendations regarding the organisation design and strategy of the CARICOM institutions, their resource mobilisation and their capacity to deliver on mandates. Our role also included support to the prime contractor in project management of the full technical team, all processes and deliverables, including work planning, oversight of all workstreams, data collection and analysis, stakeholder consultations and reporting to the CARICOM Secretariat. The assignment was mandated by the CARICOM Heads of Government, contracted through the CARICOM Secretariat, and funded by Global Affairs Canada (GAC).
Caribbean Regional Organisation for Standards and Quality (CROSQ): We were initially hired to undertake an organisational audit to assess organisational performance and functional efficacy, and to provide recommendations to strengthen capacity and efficiency. These recommendations included governance and institutional arrangements, organisational structure, human resources, strategic and operational planning processes, financial reporting processes, internal controls (budgets, procurement), organisational flexibility and responsiveness to change, communication and feedback systems, mechanisms to ensure delivery of new mandates and benchmarking to ensure best practice. We were subsequently re-hired to conduct an in-depth review of the organisation structure and staffing, job classification and compensation. This consultancy advanced on the audit recommendations to assist the CROSQ Secretariat to ensure that its organisational structure and human resource management infrastructure were ‘fit for purpose’, and that the compensation system was appropriately matched.
The assignment was funded through the European Union 10th EDF - CRIP – EPA.
CARICOM Secretariat: We carried out a review and revision of the compensation and benefits structure. This included a market survey and comparison of all compensation elements, to provide recommendations for all levels in the Secretariat’s grade structure based on size, location and complexity, and to establish equity among the Secretariat’s three locations. We: revised the Compensation Philosophy; upgraded the job evaluation tool; developed job profiles to represent the intended direction of job categories; designed and implemented a compensation and benefits survey and benchmarking exercise involving comparable organisations located across the Caribbean region. This work enabled the provision of recommendations on revisions to the compensation and benefits structure, the grading and salary structures for five categories of employees (Executive, Management, Technical Professional, Administrative and General/Ancillary), and the training of staff in the utilization of the revised Compensation & Benefits Structure.
Charity in Barbados and the Eastern Caribbean: To inform the development of a new five year strategy, we conducted a full evaluation of projects and programmes over the concluding five year period. The methodology for the review entailed a mix of qualitative and quantitative assessments involving face-to-face and remote interviews and desk study. This included the design of an evaluation framework and corresponding stakeholder survey. We also reviewed the strategy in relation to the charity goals and results achieved, organisational structure, roles and responsibilities to strengthen the project design and management capability. The final report provided recommendations for the next five years and the required organisation structure and capacity to enable implementation.
Caribbean Disaster Emergency Management Agency (CDEMA): We led a formative evaluation of the Targeted Support to CDEMA Project (TSCP) to inform progress towards achieving expected results, implementation challenges and opportunities, improvements and course-corrections to the project design and delivery, and project adjustments to maximise impact with remaining time and budget. Our team designed the evaluation methodology and tools for client review and approval. To arrive at the findings, conclusions and recommendations, we carried out document reviews and stakeholder interviews, surveys and focus groups to assess the relevance of the project design and implementation strategy, achievement of intermediate outcomes, the effectiveness of the project governance (management and administration), operational efficiency, regional coherence, and sustainability of expected results. The findings, lessons and recommendations will inform improvements to ongoing implementation and the design of future projects. TSCP and this assignment are funded by Global Affairs Canada (GAC).
Caribbean Centre for Renewable Energy and Energy Efficiency (CCREEE): We supported the establishment of the CCREEE organisation structure and human resources framework and the recruitment of key staff. We worked consultatively with the leadership and HR Committee to build a strong appreciation of the organisational mandate, necessary competencies and skills and desired operational environment. The salary scale for staff positions was established in line with the organisational chart, common CARICOM practices, and by considering the cost of living in Barbados. We carried out an end-to-end search and recruitment process, including preparation of job description template and review and completion of job profiles and descriptions; preparation of job notices and placements; promotion of opportunities through professional networks and on social media; search for candidates regionally and internationally; receipt and processing of applications from listing and screening through final candidate panel interviews; administered psychometrics and produced assessment reports for use in interviews; conducted reference and background checks; prepared detailed candidate reports; managed all applicant communications to ensure positive engagement and transparency. Roles recruited covered administration and finance, project development, communications and PR, and energy specialist areas.
Caribbean Development Bank (CDB): We have conducted multiple, successive search and recruitment exercises for a range of senior management and technical roles to support transformations and strengthen Bank operations. Our end to end service has included: consultation on the job profile, role and requirements; active search and promotion of the position through social media and professional networks regionally and internationally; receipt and processing of all applications; applicant screening and shortlisting; detailed candidate interviewing; background and reference checks; psychometric assessment; preparation of detailed candidate reports; final interview support; applicant communications on behalf of the Bank. Examples of recruited roles include leadership and senior management of functions including Risk, Independent Evaluation, Compliance and Accountability, Finance, IT, Audit, Corporate Communications, Economics and Private Sector.